Account-level product analytics for Customer Success
Account-level product analytics for Customer Success
Account-level product analytics for Customer Success
Userlens is your CSMs' go-to for product adoption analytics at both the account and the user level
Userlens is your CSMs' go-to for product adoption analytics at both the account and the user level
Userlens is your CSMs' go-to for product adoption analytics at both the account and the user level
Watch Loom demo
Watch Loom demo
Watch Loom demo
Book a demo*
Book a demo*
Book a demo*
*
*
with a founder
with a founder
Linear
Healthy
Figma
Concerning
Notion
At risk
At risk
The number of users adopting your AI feature decreased by 50% in the last 6 weeks.
Reach out to david@notion.so.
He is the main power user of the AI feature.
Migrated off June
+
more
Migrated off Mixpanel, Amplitude, PostHog
+
more
Migrated off others
WHEN
+
more
Migrated off June
+
more
Migrated off Mixpanel, Amplitude, PostHog
+
more
Migrated off others
WHEN
+
more
Don't leave your CSM in the dark
before walking into a customer meeting
Don't leave your CSM in the dark
before walking into a customer meeting
Don't leave your CSM in the dark
before walking into a customer meeting
Ashley (CSM)
1:30 PM
Hey, how have you and your team been liking our product & new AI feature?
1
Mike (Customer)
1:32 PM
IDK.. haven’t really tried. Not sure about others.
1
From reactive firefighting
Ashley (CSM)
“I should leverage my power users to reactivate my dormant users!”
power users 💪
hai@notion.so
john@notion.so
alex@notion.so
DORMANT USERS 😴
mel@notion.so
lee@notion.so
abby@notion.so
To proactive strategizing
“Whether my account has 10 or 100 users, I always know who my power users are, and if my key stakeholders are using our app frequently enough.”
“Whether my account has 10 or 100 users, I always know who my power users are, and if my key stakeholders are using our app frequently enough.”
“Whether my account has 10 or 100 users, I always know who my power users are, and if my key stakeholders are using our app frequently enough.”
Carlos Meneses
Customer Success Manager
Customer Success Manager
All you need to understand customer adoption
All you need to understand customer adoption
All you need to understand customer adoption
Cohorts
Segment your accounts by industry, tier, behavior, and so on
Tier 1
Fintech
Upcoming QBRs
My book of business
AI chat
View report
Share file
Export list
Feature usage
Instant glance at key adoption levels across cohorts, accounts and users
Seat utilization
Usage = Revenue. Know your numbers for every account
Total
Active
Q1
Q2
AI Health
No surprise 51K churn when you are always aware of your customer’s health
Figma
Concerning
Linear
Healthy
Notion
At risk
Contextual alerts
Understand what’s blocking product adoption at all times
Concerning
AI feature issue reported 3 days ago by customer is still open.
Source:
Understand activity at a glance
Understand activity at a glance
Understand activity at a glance
Notion
Canva
Figma
Linear
Cursor
emma@notion.so
jaime@notion.so
mike@notion.so
andy@notion.so
robert@notion.so
User
Company
Usage pattern at every level
Usage pattern at every level
Usage pattern at every level
Account
User
Cohort
Understand the account’s stage in the customer journey based on their feature usage pattern
Create page
View report
Submit ticket
Share recording
Notion
ARR:
$120,000
Industry:
Productivity
Tier:
Enterprise
Add-on purchase:
AI co-pilot
Account
User
Cohort
Understand the account’s stage in the customer journey based on their feature usage pattern
Create page
View report
Submit ticket
Share recording
Notion
ARR:
$120,000
Industry:
Productivity
Tier:
Enterprise
Add-on purchase:
AI co-pilot
Account
User
Cohort
Understand the account’s stage in the customer journey based on their feature usage pattern
Account
User
Cohort
Understand the account’s stage in the customer journey based on their feature usage pattern
Account
User
Cohort
Understand the account’s stage in the customer journey based on their feature usage pattern
Account
User
Cohort
Understand the account’s stage in the customer journey based on their feature usage pattern
Elevate from reactive to proactive
Elevate from reactive to proactive
Elevate from reactive to proactive
Your book of business monitored and alerted by AI
Your book of business monitored and alerted by AI
Your book of business monitored and alerted by AI
Userlens AI Health
Product Adoption
Engagement History
Commercial info
Notion
At risk
Adoption metrics
Relationship metrics
Commercial metrics
health status report
#userlens-alert
2m ago
Notion account at risk due to low adoption!
For CS teams who take exceptionally
good care of their customers
For CS teams who take exceptionally
good care of their customers
For CS teams who take exceptionally
good care of their customers
More strategically managed accounts
+25%
Less meeting preparation time
-60%
More customer
satisfaction
+∞
“With Userlens, we can be better educated and prepared when speaking to our clients, making sure we support them in extracting maximum value from our products.
Our team can then create a plan together with our users for the goals we want to achieve.”
“With Userlens, we can be better educated and prepared when speaking to our clients, making sure we support them in extracting maximum value from our products.
Our team can then create a plan together with our users for the goals we want to achieve.”
“With Userlens, we can be better educated and prepared when speaking to our clients, making sure we support them in extracting maximum value from our products.
Our team can then create a plan together with our users for the goals we want to achieve.”
David Dag
Co-Founder at Quartr
Co-Founder at Quartr
Learn how Userlens elevated CSMs'
understanding of product adoption at Quartr:
Learn how Userlens elevated CSMs'
understanding of product adoption at Quartr:
Learn how Userlens elevated CSMs'
understanding of product adoption at Quartr:
Read case study
Read case study
We're invested in your security
We're invested in your security
We're invested in your security
GDPR compliant
As an EU company, we comply with GDPR. We regularly review our architecture, data flows and agreements to ensure that we stay compliant.
Data protection
We use 256-bit advanced encryption standard (AES-256) to encrypt data at rest and mandatory HTTPS for transit.
Your privacy
All your recordings are stored securely on EU servers. Wudpecker has a dedicated team for the oversight and governance of our users' data.
FAQs
FAQs
FAQs
How are you different from Mixpanel, Amplitude, Posthog, Segment?
Product analytics tools are meant for product development. They show features and funnels. Users are reduced to statistics.
Userlens focuses on fast, clear, account-level product analytics. Every account and user in the account is unique and use your platform differently.
We make it 30x faster to see all your accounts and their stats like churn risk, active user count, and so on. You can also delve deeper into individual accounts or users if need be.
We also integrate with Mixpanel, Amplitude, PostHog, and Segment, so your existing data stays connected while changing to an account-based perspective.
How are you different from Mixpanel, Amplitude, Posthog, Segment?
Product analytics tools are meant for product development. They show features and funnels. Users are reduced to statistics.
Userlens focuses on fast, clear, account-level product analytics. Every account and user in the account is unique and use your platform differently.
We make it 30x faster to see all your accounts and their stats like churn risk, active user count, and so on. You can also delve deeper into individual accounts or users if need be.
We also integrate with Mixpanel, Amplitude, PostHog, and Segment, so your existing data stays connected while changing to an account-based perspective.
How are you different from Mixpanel, Amplitude, Posthog, Segment?
Product analytics tools are meant for product development. They show features and funnels. Users are reduced to statistics.
Userlens focuses on fast, clear, account-level product analytics. Every account and user in the account is unique and use your platform differently.
We make it 30x faster to see all your accounts and their stats like churn risk, active user count, and so on. You can also delve deeper into individual accounts or users if need be.
We also integrate with Mixpanel, Amplitude, PostHog, and Segment, so your existing data stays connected while changing to an account-based perspective.
How are you different from Mixpanel, Amplitude, Posthog, Segment?
Product analytics tools are meant for product development. They show features and funnels. Users are reduced to statistics.
Userlens focuses on fast, clear, account-level product analytics. Every account and user in the account is unique and use your platform differently.
We make it 30x faster to see all your accounts and their stats like churn risk, active user count, and so on. You can also delve deeper into individual accounts or users if need be.
We also integrate with Mixpanel, Amplitude, PostHog, and Segment, so your existing data stays connected while changing to an account-based perspective.
Are you replacing CRMs like HubSpot, Salesforce?
No; we complement CRMs by visualizing what they don’t show, or show poorly (like product usage, engagement trends, account health).
Userlens' strength is in showing trends, not snapshots. For example, customer Acme has triggered key features 20 times this month. Is it going down from 30, or increasing from 10 times? Silent churn happens in the subtle shift of downward usage trends.
You’ll still use your CRM to manage relationships, pipelines, and contacts.
Userlens integrates with HubSpot and Salesforce to pull in that context.
Together, they give you a complete, real-time picture of your customer base.
Are you replacing CRMs like HubSpot, Salesforce?
No; we complement CRMs by visualizing what they don’t show, or show poorly (like product usage, engagement trends, account health).
Userlens' strength is in showing trends, not snapshots. For example, customer Acme has triggered key features 20 times this month. Is it going down from 30, or increasing from 10 times? Silent churn happens in the subtle shift of downward usage trends.
You’ll still use your CRM to manage relationships, pipelines, and contacts.
Userlens integrates with HubSpot and Salesforce to pull in that context.
Together, they give you a complete, real-time picture of your customer base.
Are you replacing CRMs like HubSpot, Salesforce?
No; we complement CRMs by visualizing what they don’t show, or show poorly (like product usage, engagement trends, account health).
Userlens' strength is in showing trends, not snapshots. For example, customer Acme has triggered key features 20 times this month. Is it going down from 30, or increasing from 10 times? Silent churn happens in the subtle shift of downward usage trends.
You’ll still use your CRM to manage relationships, pipelines, and contacts.
Userlens integrates with HubSpot and Salesforce to pull in that context.
Together, they give you a complete, real-time picture of your customer base.
Are you replacing CRMs like HubSpot, Salesforce?
No; we complement CRMs by visualizing what they don’t show, or show poorly (like product usage, engagement trends, account health).
Userlens' strength is in showing trends, not snapshots. For example, customer Acme has triggered key features 20 times this month. Is it going down from 30, or increasing from 10 times? Silent churn happens in the subtle shift of downward usage trends.
You’ll still use your CRM to manage relationships, pipelines, and contacts.
Userlens integrates with HubSpot and Salesforce to pull in that context.
Together, they give you a complete, real-time picture of your customer base.
How is the Userlens AI Health Score different than a typical health score?
Userlens' health score is AI prompt based. In other words: you can verbalize in plain language what pattern indicates healthy or churn signals, and AI will then identify the health status based on your description.
After that, Userlens will automatically calculate every account for you daily. If an account shows concerning data, you get alerted (for example, via Slack) so you can take action immediately.
How is the Userlens AI Health Score different than a typical health score?
Userlens' health score is AI prompt based. In other words: you can verbalize in plain language what pattern indicates healthy or churn signals, and AI will then identify the health status based on your description.
After that, Userlens will automatically calculate every account for you daily. If an account shows concerning data, you get alerted (for example, via Slack) so you can take action immediately.
How is the Userlens AI Health Score different than a typical health score?
Userlens' health score is AI prompt based. In other words: you can verbalize in plain language what pattern indicates healthy or churn signals, and AI will then identify the health status based on your description.
After that, Userlens will automatically calculate every account for you daily. If an account shows concerning data, you get alerted (for example, via Slack) so you can take action immediately.
How is the Userlens AI Health Score different than a typical health score?
Userlens' health score is AI prompt based. In other words: you can verbalize in plain language what pattern indicates healthy or churn signals, and AI will then identify the health status based on your description.
After that, Userlens will automatically calculate every account for you daily. If an account shows concerning data, you get alerted (for example, via Slack) so you can take action immediately.
© All rights reserved. Userlens 2025
© All rights reserved. Userlens 2025
© All rights reserved. Userlens 2025
© All rights reserved. Userlens 2025