The Next-Gen of

The Next-Gen of

The Next-Gen of

Product Intelligence

Product Intelligence

Product Intelligence

Understand your customers from what they say and what they do

Understand your customers from what they say and what they do

Trusted by 20 000+ professionals and teams

Trusted by 20 000+ professionals and teams

Your Customers’ Voice and Behavior,

Side-by-side

Your Customers’ Voice and Behavior,

Side-by-side

Combine analytics and feedback to learn what makes your customers happy, or why they might churn

Combine analytics and feedback to learn what makes your customers happy, or why they might churn

What users do

What users do

Product analytics for B2B SaaS companies

Activity dots

Spot engagement trends at a glance

Stay ahead of churn

Detect early signs of inactivity

Track feature adoption

Discover which features users love

What users say

What users say

Extract insights from your customer feedback

Extract insights from customer feedback

Call transcript

Key learnings directly from user interviews

Support tickets

Uncover pain points from support interactions

Open feedback surveys

Capture honest feedback in volumes

Churn risk at a glance

Churn risk at a glance

Respond immediately to inactivity from customers and prospects

Respond immediately to inactivity from customers and prospects

Adoption

Refreshed a minute ago

Week 23 to Week 30

13%

Company activity (1,000)

Refreshed a minute ago

Daily

Monthly

Weekly

Week 23 to Week 30

openai.com

Last active 2 weeks ago

salesforce.com

Last active last week

airbnb.com

Last active 3 weeks ago

notion.so

Last active yesterday

figma.com

Last active yesterday

View all companies (1,000)

0 event triggered on Week 30

Everything about every user

Everything about every user

Their details, product usage, and feedback all in one place

Their details, product usage, and feedback all in one place

How to get started

How to get started

Connect your sources and set Userlens up in a few minutes

Connect your sources and set Userlens up in a few minutes

Step 1

Step 1

Connect product analytics

Connect product analytics

Get graphs and trends of your customers’ product usage

Get graphs and trends of your customers’ product usage

Step 2

Step 2

Connect feedback sources

Connect feedback sources

The collective source of truth from your customers

The collective source of truth from your customers

upload

a file

Step 3

Step 3

Enjoy ready-made dashboards

Enjoy ready-made dashboards

Out of the box industry standard metrics and cohorts for products in B2B companies

Off-the-shelf industry standard metrics & cohorts for products in B2B companies

Out of the box industry standard metrics and cohorts for products in B2B companies

Cohort

Power users

Churned users

Premium users

Free users

Trial users

View all

Premium users

Save cohort

Cohort description

SQL

Text

Filters

subscription_plan

equals

premium

Add filter

Daily usage

Refreshed a minute ago

Weekly

Monthly

Daily

23 to 30 Sep

Total users

Refreshed a minute ago

23 to 30 Sep

100

User activity

Refreshed a minute ago

23 to 30 Sep

View all users (1,000)

Feature activity

Refreshed a minute ago

23 to 30 Sep

View all features

User qualitative feedback

Refreshed a minute ago

2 sources selected

john@acme.com

12 Oct 2024

I recorded a meeting with the Windows desktop app. It was a bit long 1 and half hours meeting. Now that meeting is not showing up on the website and hence there are not notes and transcript available for that meeting. For sometime yesterday, there was entry on the webpage in my account and ...

john@acme.com

12 Oct 2024

I recorded a meeting with the Windows desktop app. It was a bit long 1 and half hours meeting. Now that meeting is not showing up on the website and hence there are not notes and transcript available for that meeting. For sometime yesterday, there was entry on the webpage in my account and ...

See the full feedback in intercom.com

lina@starword.io

User interviews

11 Oct 2024

Lina suggested that Wudpecker should mine data from past meetings, integrate with email and other communication channels to create a unified to-do list and action item tracker across all meetings.

lina@starword.io

User interviews

11 Oct 2024

Lina suggested that Wudpecker should mine data from past meetings, integrate with email and other communication channels to create a unified to-do list and action item tracker across all meetings.

lina@starword.io

User interviews

11 Oct 2024

Lina suggested that Wudpecker should mine data from past meetings, integrate with email and other communication channels to create a unified to-do list and action item tracker across all meetings.

Ask anything about the cohort’s users and their product usage

We're invested in your security

We're invested in your security

GDPR compliant

As an EU company, we comply with GDPR. We regularly review our architecture, data flows and agreements to ensure that our platform stays compliant.

Data protection

We use 256-bit advanced encryption standard (AES-256) to encrypt data at rest and mandatory HTTPS for transit.

Your privacy

Your privacy

All your recordings are stored securely on EU servers. Wudpecker has a dedicated team for the oversight and governance of our users' data.

Let's meet for 30 mins

Understand your customers on a whole new level

Let's meet for 30 mins

Understand your customers on a whole new level

Let's meet for 30 mins

Understand your customers on a whole new level