Carlos Meneses
How are you different from Mixpanel, Amplitude, Posthog, Segment?
Product analytics tools are meant for product development. They show features and funnels. Users are reduced to statistics.
Userlens focuses on fast, clear, account-level product analytics. Every account and user in the account is unique and use your platform differently.
We make it 30x faster to see all your accounts and their stats like churn risk, active user count, and so on. You can also delve deeper into individual accounts or users if need be.
We also integrate with Mixpanel, Amplitude, PostHog, and Segment, so your existing data stays connected while changing to an account-based perspective.
Are you replacing CRMs like HubSpot, Salesforce?
No; we complement CRMs by visualizing what they don’t show, or show poorly (like product usage, engagement trends, account health).
Userlens' strength is in showing trends, not snapshots. For example, customer Acme has triggered key features 20 times this month. Is it going down from 30, or increasing from 10 times? Silent churn happens in the subtle shift of downward usage trends.
You’ll still use your CRM to manage relationships, pipelines, and contacts.
Userlens integrates with HubSpot and Salesforce to pull in that context.
Together, they give you a complete, real-time picture of your customer base.
How is the Userlens AI Health Score different than a typical health score?
Userlens' health score is AI prompt based. In other words: you can verbalize in plain language what pattern indicates healthy or churn signals, and AI will then identify the health status based on your description.
After that, Userlens will automatically calculate every account for you daily. If an account shows concerning data, you get alerted (for example, via Slack) so you can take action immediately.