Introducing Lumi,the product adoption agent

The product adoption gap

Userlens helps post-sales teams manage retention across more than $300M in customer ARR. We kept seeing the same pattern: end users were getting value, but not nearly as much value as the products could deliver.

That means slower activation, weaker expansion, and users who never quite become power users. Teams can find aggregate patterns in analytics, but they still cannot personally understand and guide every customer.

So we built the tool we wished they had.

What Lumi does

Lumi is an AI product adoption expert. It watches how users already use your product, identifies patterns, and figures out when someone is ready to go deeper.

Imagine a Claude or ChatGPT user who asks for a to-do list every morning. Lumi notices the pattern and points them toward Scheduled Tasks, a better workflow that makes the product more useful in their day-to-day routine.

That same idea applies to your product. Lumi connects to product usage data and backend context, recognizes when users are ready for the next feature, workflow, or habit, and helps you run a campaign to move them there.

What makes Lumi different

Observed behavior. Every nudge starts from what that person has actually done in your product, not a generic onboarding sequence.

Independent judgment. Qualifying for a campaign never guarantees a message. Lumi can wait, skip, or decide that the person does not need help.

Campaign-level approval. You approve the goal, audience, guidance, and limits. You do not review every individual message.

Product behavior as the result. Lumi checks whether adoption moved, not merely whether someone opened or clicked.

Who Lumi is for

Lumi is especially useful for AI-native products, B2B SaaS teams with complex feature sets, and products where users get initial value but plateau before becoming power users.