Grounded in real usage
Instead of “try our new feature,” Lumi can explain that someone exported 47 contacts one by one and show how bulk export would help.
Lumi by Userlens
The customer adoption agent for B2B SaaS.
Lumi understands how each customer uses your product, decides what guidance would help next, sends it within a campaign you approve, and measures whether adoption changes.
From product data to better adoption.
Your database shows the customer’s current state. Product analytics shows behavior over time. The gap between them is the signal Lumi acts on.
- 01
Connect the full story
Bring together backend data such as Postgres with behavior from tools such as PostHog, Mixpanel, or Amplitude.
- 02
Define what matters
Create reusable definitions for activation, engagement, and account health, grounded in your own product data.
- 03
Build living profiles
Understand every account and person through current state, past behavior, and trends—not a one-time segment.
- 04
Approve the campaign
Set the goal, audience, tone, exclusions, and limits once. Lumi works autonomously inside that brief.
- 05
Reach out and measure
Send personal email or Slack nudges, then use the scoreboard to see whether the intended adoption behavior moved.
Personal guidance, with evidence and manners.
Campaign-level approval
A human approves the goal, audience, tone, and guardrails—not every individual message. A kill switch and scoreboard keep oversight clear.
Built-in manners
Frequency caps, quiet hours, never-contact flags, and skip-if-unsure rules are enforced before anything is sent.
Prescriptive, not descriptive
Lumi does more than summarize what happened. It identifies what a specific customer should do next and helps them do it.
Where Lumi can move adoption.
Use a teammate’s success as a timely signal.
If one analyst uses a sticky feature and another has never tried it, Lumi can guide the second person while the trial is still open.
Reach demonstrated need, not a mailing list.
When you ship bulk export, Lumi can find frequent one-by-one exporters and explain the release through each person’s own workflow.
Act on drift before it becomes churn.
When a user stops a previously regular behavior, Lumi can surface the most relevant live value and guide them back.
Control model
You set the boundary. Lumi runs inside it.
- Human approval
- Every campaign begins with an approved brief.
- Contact rules
- Define who Lumi may contact and who it must leave alone.
- Send controls
- Set frequency caps, quiet hours, and uncertainty rules.
- Measurement
- Track nudges and whether the target adoption behavior changes.
Start with one campaign