USERLENS AGENT
Userlens Agent monitors every account in your book, detects churn risks from real product usage, and prepares your CSMs for every conversation — without adding a single task to their day.
Zacharias Hörmander, Partnership & RevOps Lead
Vainu
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FEATURES
Userlens Agent gets smarter with every interaction. It adapts to your team's playbook, builds new skills from corrections, and shares what it learns across your entire CS org.
SIGNAL-DRIVEN ACTIONS
Acts on the moments that matter
Renewal coming up, usage trending down, power user gone dormant — Userlens Agent picks up on account-level signals and works on individual accounts when it matters most, not on a schedule.
BEYOND ANALYTICS
Reads support sentiment, not just usage data
Userlens Agent doesn't stop at product analytics. It reads support ticket sentiments, CRM signals, and engagement patterns — so your CSMs get the full picture of account health, not just the numbers.
Learns from your team
Correct it once, it remembers forever. When a CSM adjusts an insight or flags a mistake, the agent builds a new skill — and gets smarter over time.
Shared team skills
When one CSM teaches the agent something, the whole team benefits. Skills are shared automatically — best practices scale without meetings about meetings.
Works where you work
Insights and alerts delivered straight to Slack. The agent comes to your CSMs, not the other way around.
Userlens Agent handles the work your CSMs never have time for, so they can focus on what they're actually good at — building relationships.
CHURN PREVENTION
Userlens Agent detects churn signals from real product usage — dormant users, abandoned features, declining engagement — and alerts your team weeks before it becomes a difficult conversation.
Meeting prep on autopilot
Your CSMs walk into every call already knowing what changed, what's at risk, and what to talk about. No more 45 minutes of scrambling before a QBR.
Surface expansion signals
The agent spots accounts that are outgrowing their plan — power users, feature ceiling hits, growing teams — so your CSMs know when to have the upsell conversation.
From reactive to proactive
Instead of waiting for customers to report problems, your team reaches out first. That's the difference between a CSM and a great CSM.
Celine Le, Customer Success
AhaSlides
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VISION
Your CS org shouldn't scale by adding headcount. It should scale by adding intelligence.
SINGLE SOURCE OF TRUTH
One place for all account intelligence
No more scattered insights across Salesforce, spreadsheets, and Slack threads. Every signal, score, and recommendation — in one place, for every CSM.
SCALE WITHOUT HEADCOUNT
Cover every account, not just the top 20%
Most CS teams only proactively manage their biggest accounts. Userlens Agent gives every account in your book the same level of attention — regardless of team size.
HUMAN-FIRST DESIGN
The agent suggests. Your CSMs decide.
Userlens Agent augments your team — it never acts without them. Every recommendation is surfaced for review, so your CSMs stay in control.
ALWAYS IMPROVING
Gets smarter as your org grows
More data, more corrections, more accounts — the agent improves continuously. What works for your best CSM becomes available to your entire team.
David Dag, Co-Founder
Quartr
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